Support Work
Person-centred help at home and out in the community, planned around your NDIS goals.
- Personal care
- Community participation
- New skills for everyday life
- Working towards your NDIS goals
- Help around the house
NDIS support at home and in the community, in your language.
Support Work, Social Work and Support Coordination from a registered NDIS provider. Talk to a real person, no obligation.
We're closed right now. Leave your number and we'll call you back on the next business day. Request a callback
- Free Meet & Greet
- Checked workers
- Services across Australia
- Mon–Fri, 9:00–17:00
Are you a hospital, coordinator or other professional?
Send us a referral in under two minutes. We contact you first.
- Registered NDIS provider
Check the NDIS register - All workers hold NDIS Worker Screening clearance
- We follow the NDIS Code of Conduct
- Clear complaints process
How to raise a concern - English, Russian, Ukrainian, Serbian, Macedonian
Not sure where to start?
Call us on 0428 403 859, ask us to call you or read about our services. Professionals can go to referrers.
Three ways we can help.
You stay in charge. We plan support around your goals, not ours.
Social Work
Someone to think problems through with you.
- Problem-solving
- Informed decisions
- Independence and relationships
- Finding community services
Support Coordination
Help to understand and use your NDIS plan.
- Understanding your plan
- Finding providers and supports
- Coordinating your supports
- Building skills to manage them yourself
What's included depends on your goals and your plan. We talk it through with you before anything starts.
All our NDIS supports.
We're registered with the NDIS Commission for 13 support groups. Here is what they mean for you.
Everyday support
- Personal careHelp with showering, dressing, eating and getting ready for the day.
- Help around the houseCleaning, laundry and gardening.
- Shared living supportDaily help when you live with others.
Skills and community
- Life skillsCooking, budgeting, travel and everyday independence.
- Getting out and aboutSocial, sport and community activities.
- Group and centre activitiesActivities with other people, in a group or at a centre.
- Creative community programsNew ways to take part in community life.
Home and living
- Supported Independent Living (SIL)Help at home so you can live as independently as possible.
- Specialist Disability Accommodation (SDA)Housing designed for people with very high support needs.
- Finding and keeping a homeHelp to find a place to live and manage a tenancy.
Planning and therapy
- Support CoordinationHelp to understand and use your NDIS plan.
- Life changesLeaving hospital, moving home, starting school or work.
- Social Work and therapy supportsSomeone to think problems through with you.
What we can arrange depends on your plan and what's available in your area. Call 0428 403 859 to talk it through.
How it works.
Call us or leave your number
It takes two minutes. No documents needed.
We talk it through
We listen and answer your questions, in your preferred language where we can. We call you back by the next business day.
We meet and plan together
We agree what support you need, when, and how it's funded. You get a clear service agreement before anything starts.
Support starts
With a worker matched to your needs, language and personality. You can meet them first, free of charge, and we'll change your worker if it isn't the right fit.
What happens on the first call?
We ask a few simple questions: who the support is for, what you need help with, and which language you prefer. You don't need your plan or any documents. You can just ask questions.
Not sure if we're the right fit? Call anyway. The first conversation is free. 0428 403 859
Prefer us to call you?
Safe, fair and clear.
If something isn't right, we want to know. Complaints are handled fairly and won't affect your support.
- Checked workersEvery worker holds an NDIS Worker Screening clearance. We follow the NDIS Code of Conduct and Practice Standards.
- Clear costsPrices stay within the NDIS Price Limits. You see the rates in your service agreement before support starts. We work with all plan types.
- If you want to complainTell us by phone or email. You can also contact the NDIS Quality and Safeguards Commission at any time on 1800 035 544.
Talk to us in your language.
You can talk to us in English, Russian, Ukrainian, Serbian or Macedonian. Just tell us your preferred language when you call or fill in the form. For other languages, tell us and we'll talk about the options.
EnglishYou can talk to us in English.
РусскийВы можете поговорить с нами по-русски.
СрпскиМожете да разговарате с нама на српском.
УкраїнськаВи можете поговорити з нами українською.
МакедонскиМожете да разговарате со нас на македонски.
This website is also available in Русский, Українська, Српски and Македонски.
For families and carers.
Caring for someone you love is a lot. We can share the load.
- Updates with the participant's consent.
- A say in the planning. The participant always leads.
- You can call on someone's behalf. With their permission, we'll talk to you both.
Referring someone? We'll make it easy.
Call us directly, or send a referral in under two minutes.
- A direct number, not a call centre.
- Planning a hospital discharge? Call early so we can talk about what's possible.
Please refer only with the participant's permission. No clinical details or documents are needed at this stage.
Or email sc@icapacity.com.au
Who you'll talk to.
ICAPACITY is a registered NDIS provider of disability support services in Australia: Support Work, Social Work and Support Coordination. We keep first contact simple, ask only for what we need, and put you in touch with a person.
- A coordinator who speaks your languageEnglish, Russian, Ukrainian, Serbian or Macedonian.
- Meet your worker firstWe arrange a free Meet & Greet before you sign a service agreement.
- Checked workersEvery worker holds an NDIS Worker Screening clearance.
- A registered providerICAPACITY PTY LTD, ABN 88 667 867 512. Check our registration
Common questions.
Do I need an NDIS plan to use your services?
To use NDIS funding for our services you generally need an NDIS plan. You don't need one to talk to us. Call and we'll explain.
Still unsure? Call 0428 403 859.
What if I don't have a plan yet? Can you help me start?
We can explain the first steps and point you to the NDIS website. Whether you get a plan is the NDIS's decision, and we can't promise an outcome.
Still unsure? Call 0428 403 859.
How much does it cost? Are there extra fees?
NDIS prices follow the NDIS Pricing Arrangements and Price Limits. Your service agreement shows the rates before support starts.
Still unsure? Call 0428 403 859.
How quickly can support start?
It depends on what you need and who is available. We'll give you an honest answer on the first call.
Still unsure? Call 0428 403 859.
Will I have the same worker each time?
We aim to keep a small, steady team with you.
Still unsure? Call 0428 403 859.
Which areas do you cover?
We provide services across Australia. Call us to check what we can arrange in your area.
Still unsure? Call 0428 403 859.
What happens if a worker can't come?
We arrange a replacement worker and tell you as early as we can.
Still unsure? Call 0428 403 859.
What if I need to cancel a visit?
Cancellations follow the NDIS rules in the Pricing Arrangements and Price Limits. We explain them before support starts.
Still unsure? Call 0428 403 859.
Do I have to sign a long contract?
You see a clear service agreement before anything starts, and you can end it with the notice set out in that agreement.
Still unsure? Call 0428 403 859.
What's the difference between Support Coordination and Social Work?
Support Coordination helps you understand and use your NDIS plan. Social Work helps you work through a complicated situation and make decisions. Some people use one, some use both.
Still unsure? Call 0428 403 859.
Your question isn't here? Ask a question
Still not sure where to start? Answer three short questions
Let's talk about the support you need.
Monday to Friday, 9:00 to 17:00. We speak English, Русский, Українська, Српски and Македонски. Free first conversation, no obligation.
We're closed right now. Leave your number and we'll call you back on the next business day.
Feedback and complaints.
Tell us what we can do better. You can stay anonymous. Making a complaint will not affect your support.